Well, I bought a printer, Canon Pixma IP3300 last two weeks from one of the shop in Digital Mall nearby. My previous printer died when I didn’t feed enough of paper. The paper feeder just couldn’t work anymore. It’s kinda old though, a printer my eldest sister passed down to me. So, that urged me to get a new machine. I got one and it was working smoothly until I found there’s something faulty with it.

See, there’s four ink tanks in it, be it black, cyan, magenta and yellow. Apparently the cyan tank wasn’t showing any sign of it being detected by the printer head. There’s light for each tank which is to indicate whether the tank is properly fixed or to show error. I carried the machine back to Digital Mall the day I found the fault itself (should be on a Wednesday) and in the end I took it back because the guy said that I need to bring it to their so-called “concept store” in Midvalley Megamall. They can’t fix because they’re just dealers. Fine.

A bright opportunity came up when my coursemates are looking forward to watching Transformers at Midvalley. I thought that could be a nice one, so I hopped along. Ms. Boon found a nice parking and the first step into the shopping mall and there it is “Canon Lifestyle Concept Store” with its huge bright red wording. I rushed into the shop, hoping that they can get it done there and then. But the idiot told me that there’s 2 options for me to choose. (1) leave my printer there - they fix - I get it back in 3-4 weeks time, (2) call Customer Service Center. I, of course chose the 2nd one. I carried my printer back to the car and began sight-seeing.

Anyway, I just called the Customer Service’s line after school today. A lady attended to me and explained to me the details and will see how or what will be done later in the day. She needs to ask the technician whether he/she can come to fix. A while later, my phone rang. It was the technician. Typical Chi-Ed English =) I’m not insulting. Just that I’m analysing what was he talking about. After all, I’m doing BA in English!

So, he came and he took a look at my printer. He must be thinking that it could’ve been a slight problem, cos men (generally) would look down at women since they are too delicate to handle technical things. Well, it’s just an assumption. Do not get offended. He acted as if he’s gonna fix it right. He checked and he made a call, “Her printer is not detecting the Cyan’s ink tank, could it be the print head that’s giving problem?” It’s printer head, not print head. Working in a world of English words and couldn’t get the right term? Shameful. Moron.

I told him that the printer is still new. I printed at most, 20+ pages. Then, he said he has to take it back to the shop and figure out what can be done. He even said that he only need 2-3 days time. I hope he will keep his words. He took out a book of report vouchers and issued me a piece of it. He took so long to think of a correct phrase to write out the remarks. I doubt his profession.

What bothers me a lot is that, at the first place, the guy in Digital Mall should have told me that I can call the Customer Service Center. I could’ve get my printer fixed much earlier. I’m the customer, they made me travel here and there, I felt stupid. It’s so obvious that the problem is something got to do with the printer head. Can’t they just change it with another printer head? No spare parts? At least, problems can be identified even faster. Time is precious man.

Gosh. That technician guy did something stupid too though. Will you ever take the cartridge out and start to swing it? Just to see if the ink is still “not dried up” yet. Here’s the consequence of him doing a wonderful check-up on the cartridge. Fuken moron.

Moron Act

I’m so glad that he gave me a present before he left. How nice. I didn’t notice it because the stain was hidden where it’s covered by my table. Sigh. I’ve met too many of these people. They need to learn the subject “Living Skill @ Kemahiran Hidup” in school again, seriously. I’m off now. Chiaoz ;)