Received the bank statement, saw a credit of a big amount of $$. I was shocked. It was very obvious that it wasn’t me that made the withdrawal.
So the next step was to call up the customer-care line to stop the atm card and to ask for help. So I reported the incident to them. They said in order to investigate further, they needed the police report. So I went to the police station to make the report.
Being at the police station was an eye opener to me. So I was there to report the case. The officer took down what I said and typed them all into a document. Fine. After that’s done, she called up to refer the case to the police station in BM. The strange thing was the BM police station pushed the responsibility to the BT police station. Then called up the BT police station, they pushed the responsibility back to BM police station. What?! What she did was to refer to the BM police station as they are the main station. She told me that they will ring me to follow up with the case. WHICH they did NOT still.
A few days later I went to the bank, told them I made a police report and wanted them to follow up with the investigation. The bank officer was happy to help and promised to ring me in the evening after she’d run through a check with the head office. WHICH she did NOT. So I went to the bank and asked her for the status. She with her reluctant face told me that she had not look into the matter yet. The necessary documents were still lying at the corner of her table. This is getting up my nerves and I acted cool, asked her if I needed to be there in case they found any clues during the investigation as she told me she will update me on Monday. She didn’t give me a chance to finish my sentence as I told her I will leave BM on Saturday. She proceeded by asking me to wait while she asked a fellow colleague how to deal with this matter. She is rude. I knew I went to the bank slightly after the bank had closed as I wanted to know the status of what she’d done. Clearly she didn’t even care about it.
For a person to lose such sum of money is helluva big issue. But for them, it’s a small case, probably it’s a regular case that they didn’t place priority in it.
I’m disappointed. Really am. I’ll just wait for Monday. If there weren’t any updates, they surely are in deep shit. I mean it.

